claims services

Claims Services

Getting You Back in Business and Fast

When disaster strikes, it’s easy to lose your footing. But resilient companies never lose focus, and are able to get back in business—fast.

How your business recovers from a disruption has a lot to do with how you prepared for it in the first place. Our claims professionals work closely with you before an event, to prepare your business; during an event, to protect your company from further damage; and after the event, to overcome even the hardest of hits.

We’re proud of our record of fast and efficient claims resolution, and our high rate of client satisfaction. In a survey of risk managers about claims-handling best practices, FM Global topped the list for property claims satisfaction with a score of more than twice that of the number-two carrier.

Locally in Australia, the quality of our claims service has been independently validated by LMI Claims Comparison. We have been awarded the top ranking of five stars, “being the highest possible rating denoting excellent claims service”.

We won the 2018 Australian Mansfield Awards for Claims Excellence in the Corporate property sector. Our dedicated team were also finalists in the 2017 Australian Mansfield Awards for Claims Excellence and the 2016 Asia-Pacific Claims Team of the Year.

Learn about our seamless claims process below.

* Source: 2017 Advisen Claims Satisfaction Survey


Planning Begins Before a Loss Ever Occurs

As soon as you become an FM Global client, a client service team begins working closely with you. This means that the claims representative on the scene at your facility when you’re in the midst of disaster recovery efforts is someone you know, and know well. Pre-loss planning services and policyholder workshops further your understanding of exactly what your policy covers and how to mitigate loss before it ever occurs.


Global Coverage and Immediate Claims Response

No matter where in the world you do business, you’ll have a single point of contact from FM Global, along with dedicated local service teams. Our local claims representatives are vested with the authority to make key decisions and issue payments. Adjusters respond immediately following an event, typically arriving on-site within 48 hours and seamlessly coordinating whatever is needed to pay your claim. Client service representatives bring together whatever additional personnel are needed to help you avoid further damage and get up and running as quickly as possible.

Learn About Our Multinational Programs


Standing Side by Side with You

When you experience a loss, every second counts. We have a strong track record for rapid claims response and in-depth services to help restore operations swiftly. We deliver on the policy faster than our competitors, but we don’t stop there. Our claims adjusters will be on-site throughout the restoration process, working in partnership with you to recover efficiently, minimising property loss and downtime.