Australia Operations Management Team

You’re not simply a policy number at FM Global. You’re much more.

As a client, you become an owner in our mutual company. So, unlike at most companies, our clients have a voice in how we perform and manage.

Our rigorous corporate governance programme is made up of a board of directors, eight advisory boards, and five risk management executive councils. But most importantly, board-appointed clients also have a seat on the advisory and regional councils, and provide a vital perspective that inspires our long-term strategy.

  • Lynette Schultheis

    Senior Vice President – Operations Manager

    Sydney, Australia

    Lynette sets the strategic direction in Australia, executes corporate objectives and ensures compliance with local regulations. She is also responsible for underwriting, engineering, claims, finance and human resources.

    Lynette joined the company in 1986 and has held various positions in client service, underwriting and management. Most recently, she was the regional senior vice president of Europe for AFM.

    Lynette received a bachelor’s degree in economics from the University of Illinois, Urbana, Ill., USA, and holds the CPCU designation.

  • Andrew Stafford

    Vice President – Client Service Manager

    Sydney, Australia

    Andrew Stafford

    Andrew’s leadership role is to spearhead and manage FM Global’s underwriting, client service and client relationship efforts by working with clients to understand how they can remove uncertainty and make more informed decisions about risk. This includes the responsibility for setting strategy and providing direction to the operations underwriting and client service staff ensuring the delivery of insurance products and services.

    With over 20 years in Insurance, Andrew is responsible for ensuring the profit and growth of business written and serviced from FM Global’s operations in Australia and New Zealand.

    Prior to his appointment in 2011, Andrew has held various roles at FM Global within underwriting, engineering and training in Australia, UK and the United States.

    He is a qualified engineer and holds a bachelor of engineering degree in mechanical engineering as well as a diploma in business administration.

  • Paul May

    Vice President – Division Engineering Manager

    Melbourne, Australia

    Paul May

    Based in Melbourne, Paul leads the Operation’s Engineering Team with the goal of ensuring that cost effective client focused risk engineering solutions are delivered efficiently within Australia and New Zealand.

    In this position Paul is responsible for all aspects of our engineering product delivery, with a particular focus on the quality and efficiency of our products from the clients’ perspective.

    Paul joined FM Global in the UK in 1994 and has worked in a number of roles, including Field Engineer, Training Specialist, Account Engineer and Group Manager before moving to Australia as Engineering Manager in 2010.

    Paul holds a Bachelor of Engineering degree in Electrical Engineering from Nottingham University and is a Chartered Professional Engineer and Registered Professional Engineer in Queensland.

  • Andrea Garske

    Vice President – Operations Claims Manager

    Sydney, Australia

    Andrea Garske

    Andrea is responsible for management of claims for FM Global and AFM Australia written accounts. Additionally, she manages loss adjustment activities with the Australia Operations geographical territory, providing first-hand experience in the strategic management of large and complex property damage and business interruption losses.

    Andrea joined the Company in 2002 in Windsor UK, as an Adjuster. She then worked in Sydney for 5 years and our Paris Operation for 3 years, before returning at Australia as Claims Manager in 2016.

    Andrea holds an Honours degree in Economics.

  • Greg Duncan

    Vice President - Asst Client Service Manager

    Sydney, Australia

    greg duncan

    In his current role, Greg manages a team of Account Managers, Underwriters and Technical Specialists to provide property insurance to many of the largest companies in Australia and New Zealand.

    Greg is the industry leader for the Health, Education and Manufacturing industries.

    During his time at FM Global Greg has held several other roles including managing FM Global Business Risk Consulting throughout the Asia Pacific region.

    Prior to joining FM Global in 2009, Greg had 11 years experience in banking, financial services and corporate consulting.

    Greg holds a Graduate Diploma of Finance (Risk Management) from ANZIIF, a Bachelor of Business from the University of Technology (Sydney) and a Master of Business Administration (MBA Exec) from the University of New South Wales. Greg is Chartered Accountant and a Chartered Insurance Professional. Greg is a Fellow of the Australia and New Zealand Institute of Insurance and Finance and a graduate member of the Australian Institute of Company Directors.

  • James Thompson

    Vice President – Regional Sales Manager

    Melbourne, Australia

    As Regional Sales Manager, James is responsible for overseeing the development of new business for FM Global in Australia and New Zealand. 


    Prior to assuming this role in 2018, James was Vice President, Manager of Underwriting and Global Services, Asia-Pacific Division.  In this role, James was responsible for management of the Asian WorldReach Partner network and leadership of all underwriting activity within the Asia-Pacific region.


    James was previously Division Underwriting Manager for the broader territory of Europe, Middle East Africa and Asia-Pacific, located in FM Global’s Windsor, United Kingdom office.  He has also served as Client Service Manager for FM Global’s Australian Operations in Melbourne;  managed the engineering of natural hazards for the Staff Engineering group in Johnston, RI, USA; been Group Manager of Field Engineering and a Special Chemical Risks engineer servicing FM Global clients in Asia.


    James joined FM Global in 1993 as a Field Engineer.

    James holds a bachelor’s degree in chemical engineering and a master’s degree in environmental engineering, both from the University of Melbourne.  He is a Graduate of the Australian Institute of Company Directors.